Pelican Casino Privacy Policy

The direct benefit for the player is quickly visible: Pelican’s automatically activated promotions and high bonuses boost your bankroll immediately upon deposit. Pelican Casino operates under Pelican Entertainment N.V., a Curacao-licensed operator (license number 8048/JAZ2019-PEL), and protects transactions and account information with SSL encryption and firewalls. The welcome package offers a 300% deposit bonus up to €12,000 + 325 free spins on the first deposit, and the bonus activates automatically with the deposit; the minimum deposit for the promotion is €500.

For Finnish players, Pelican Casino FI provides a EUR gaming account, smooth bank and card payments, as well as the option to deposit cryptocurrencies. Bonuses activate without codes, the site supports automatic weekly cashback without wagering requirements, and account security can be enhanced with additional code verification. These features are designed to make registration, deposits, and withdrawals faster and more predictable.

What Personal Data Does Pelican Collect on the Website and Game Account

Pelican collects essential categories of data related to gaming that enable account creation, payment processing, and maintaining security. The data collected includes identification information, payment details, contact information, and technical logs; these support player identification (KYC), fraud prevention, and the normal functioning of the game account.

This data is linked to the KYC process so that identity and address are verified before significant withdrawals; ownership of payment information can be requested by a separate document to ensure smooth withdrawals and fraud prevention.

How Pelican Casino Processes KYC Data and Documentation

Pelican typically requests three types of documents: a photo ID (passport, ID card, or driver’s license), proof of address (bill or official letter), and, if necessary, proof of payment method ownership (bank statement or a screenshot of a cryptocurrency wallet). These documents are required to quickly verify the player’s identity, age, and ownership of the payment method, ensuring that payments are correctly matched to the right account.

KYC verification affects withdrawal processing so that certain withdrawals can only be approved after the verification is complete. Pelican processes verifications quickly, usually within 1–3 business days, after which withdrawals proceed according to the normal processing time of the chosen payment method.

Cookies and Tracking in Pelican’s Cookie Policy: Choices and Management

Cookies support site functionality, analytics, and marketing: they keep logins and game sessions active, help improve the gaming experience, and enable targeted promotions. Players can control cookie levels by adjusting settings in the site’s cookie banner or browser settings.

Cookie preferences are shown immediately in the site’s cookie notice and can be changed later from the account settings or browser privacy settings; adjusting these settings will affect how personalised game offers and advertisements appear to the player.

How Payment Methods Affect Pelican’s Data Protection and Data Transfers

The payment method affects what payment data Pelican processes and how transfers are secured. For card deposits, usually only the last digits of the card and payment confirmation data are recorded, while for cryptocurrency deposits, wallet addresses and transaction IDs are handled. Pelican does not charge internal fees for deposits, but payment providers may charge their own fees.

Responsibility is shared so that the payment service provider ensures the secure transmission of the payment transaction, while Pelican is responsible for applying processes to the player account and internal payment procedures as well as fulfilling KYC requirements before withdrawal.

Pelican Finland and International Data Transfers Explained

Data may transfer under the jurisdiction of Curacao and, in connection, be shared with third parties to maintain the service. This means that player personal and payment data are processed in services and platforms that support the international gaming experience and provide services for multiple markets.

• Game providers and platform suppliers, who may access game history and player account data to deliver the service.
• Payment processors and banking services, which handle deposits and withdrawals.
• Identity verifiers and fraud prevention services, which check KYC documents and prevent misuse.
• Analytics and CRM providers, which help improve gaming experience and campaign management.
• Customer support back office partners, who handle support requests and account management tasks.

As a Finnish player, your benefits are practically reflected in being able to use a EUR game account, responsible gaming tools offered in the game (deposit limits, loss and bet limits, and self-exclusion), and request support from Pelican’s 24/7 live chat with questions related to data processing. International transfers are secured with TLS/SSL technology, and responsibilities and processes related to data handling are part of account verification and payment operations.

Security, Encryption, and Login Protection at Pelican

Pelican Casino uses well-known technical security layers to keep player deposits and personal data protected. The casino uses TLS/SSL type encryption for securing transfers and maintains the server environment isolated from the public network with firewalls and other standard practices. This effectively means that card and bank details as well as KYC documents move encrypted and are stored on servers maintained according to security protocols.

Account security is designed for player convenience: Pelican enables account verification and KYC processes in cooperation with identity verifiers and supports additional security measures such as two-factor authentication (2FA) when chosen by the player. For users, this translates into faster withdrawals after verification, smoother customer service, and clearer responsible gaming management.

As a practical recommendation, players should choose a strong password, activate 2FA when available, and use a unique email address for their gaming account. These actions reduce account issues and make deposits and withdrawals smoother, as the service can quickly link account activities to the correct profile without extra inquiries.

Your Rights and Requests Regarding Pelican’s Personal Data

Pelican Casino offers players standardized data privacy rights: the right to access data, request correction of inaccurate information, request deletion of personal data, receive a transferable copy of data, and object to data processing in certain situations. These rights are structured so that players can manage their profiles without unnecessarily interrupting normal gaming functions.

• Data access requests are submitted to Pelican customer support via email or live chat and must include the account username and registered email address.
• Correction requests related to KYC or account data are handled by submitting documents through customer support; required documents include ID and proof of address.
• Deletion or transfer requests require identification of the account; the player must attach account information and, if necessary, a copy of identification documents to process the request securely.

When a player wishes to restrict or withdraw consent for data processing, Pelican processes the request in relation to ongoing deposits, KYC procedures, and possible withdrawals. Restrictions may temporarily prevent the use of new game balances or delay withdrawals until identification and processing decisions are made, but this gives the player a direct way to control when and how their data is actively used.

Data Retention Periods and Account Deletion at Pelican

Pelican Finland classifies data into different retention groups: activity and financial transaction data are kept visible for account management and fraud prevention, KYC documents are retained as long as they support account verification, and data required by law are retained according to official requirements. This arrangement helps players enjoy smooth withdrawals and quick responses in account matters, as transactions and identities are easily comparable.

When a player requests account deletion, the impact on gameplay and withdrawals is transparently explained: account closure may void active bonuses and withdrawals require KYC handling before payment. Additionally, basic account closure and self-exclusion (self-imposed breaks or broader self-ban) retain necessary data for security and responsibility until the legal retention period expires.

In practical terms, the player can choose either a temporary self-exclusion or permanent deletion; in both cases, Pelican retains only the data necessary to complete outcomes, fulfill legal obligations, and prevent fraud. This facilitates the player progressing either to create a new account later or ensuring personal data is removed from the gaming account.

Privacy Policy Updates and Contacting Pelican in Practice

Pelican’s privacy policy is updated as needed, and players are notified of changes either by email to the registered address or via a message in the game account’s message center. Changes affect the status so that continuing to use the game means the player accepts the updated terms; this model keeps communication directly controlled by the player and makes new procedures quickly applicable.

• 24/7 live chat is the primary channel for quick data requests and KYC-related questions, and document submission can be started immediately in chat.
• A secure support request form in account settings is suitable for more extensive data requests and deletion/transfer requests.
• When contacting for privacy matters, it is recommended to attach the message with account number, registered email, and required identity documents to ensure quick processing.

It is advisable to attach clear account details and copies of required documents to the request; Pelican aims to respond quickly to typical data inquiries and starts the identification process immediately upon receiving the message, after which the player receives instructions for the next steps via the chosen contact channel.

Pelican’s automatic bonuses and profile-based benefits, such as the 400% birthday deposit bonus or the weekly cashback calculated for the Monday–Sunday period, operate smoothly when your profile information and KYC are up to date; if you need help with bonuses or withdrawals, contact the 24/7 live chat or submit a support request through your account.

Eduardo Alonso

A journalist-turned communications and marketing specialist now working as a content creator in the digital space.

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